Privacy Policy

This Privacy Policy outlines how EduRachana (“we,” “our,” “us”) collects, uses, discloses, and protects your data in compliance with the laws of India.

1. Information We Collect

Personal Information: Name, email, mobile number, gender, address
Authentication: Aadhaar/APAAR ID (for students if provided with consent)
Academic Records: Attendance, grades, assessments
Payment Information: UPI/Bank transaction metadata (never card details)
Health/Nutrition: Allergy notes, medical alerts, if provided
Usage Data: IP address, browser type, and interactions for security & analytics

2. Lawful Basis of Data Processing

We collect and process your data only with your explicit consent (Section 7, DPDP Act) or based on a lawful contract (e.g., with your school). Parents/guardians provide consent on behalf of children below 18 years of age.

3. How We Use Your Information

To deliver educational services via our ERP platform
To manage school records, communication, billing, and attendance
To send system updates, security alerts, or transactional messages
To ensure child safety and compliance with Indian education norms

4. Sharing of Information

We never sell personal data. We may share limited data:

With your school/preschool for academic operations
With payment processors (e.g., Razorpay, Stripe) for fee payments
With government authorities only when legally required
With third-party cloud providers (under strict NDA & security measures)

5. Data Security & Storage

We follow Reasonable Security Practices as per Rule 8 of the SPDI Rules, including:

Data encryption at rest and in transit
Access control with role-based authentication
Data backups stored securely in India

6. Data Retention

Personal data is retained only as long as necessary to fulfill legal, educational, or contractual obligations. Upon request, we will delete or anonymize data as per your rights.

7. Your Rights

Right to access, correct, or delete your data
Right to withdraw consent
Right to grievance redressal within 15 working days

8. Grievance Officer

In accordance with Rule 5(9) of the SPDI Rules, you may contact our Grievance Officer:
Name: Rahul Mehra
Email: grievance@edurachana.com
Phone: +91 98765 43210

9. Updates to This Policy

We may periodically update this Privacy Policy. Any major changes will be communicated via your registered email or in-app notifications.